Bearer’s Parcel Packaging and Size Guide

Bearer’s app has been designed to automatically allocate parcels to appropriate couriers according to the parcel’s size, so it is very important that you choose the right parcel size when placing an order.

Bearer accepts three types of parcels:

1-
Envelope
:0.1 ~ 1.5 Kg max - 35 x 27 x 4 cm max
2-
Small Box
:1.0 ~ 3.5 Kg max - 34 x 32 x 10 cm max
3-
Medium Box
:3.0 ~ 7.0 Kg max – 34 x 32 x 25 cm max

To help you categorize what type of parcel size to select when placing an order, our accepted parcel sizes are set out below:

Envelope size

This one is suitable for your small items. The size of an A4 sheet of paper, you can fill it with items up to a total of 1.5 kilograms.

Examples of things you could send in an Envelope

Small books
Stationery and documents
Keys or chargers

Small Box size

When your items are a little heavier or more voluminous, you need to select “Small Box”. By heavier, we mean more than 1.5 Kg and up to 3.5 Kg max, and by more voluminous we mean up to a maximum of 34 x 32 x 10 cm.

Examples of things you could send in a Small Box

Laptop
Shoes
Clothes
Kids’ toys, books and small nursery items

Medium Box size

You can fill this one up with a reasonable amount of fine things. To be clear, the limit is up to 7.0 Kg, but even if your parcel is not heavy but big, you should select this type of box when placing an order.
We’d recommend just using a box of a similar size to 34 x 32 x 25 cm max to put your parcel in. Make sure to secure it in the box so that it will stay safe.

Examples of things you could send in a Medium Box

Tools of trade (tool boxes, drills, etc.)
Small vehicle parts (lamps, wipers, etc.)
Kitchen and other home appliances (kettles, coffee machines, etc.)
Tech products (small printers, headphones and speakers, game consoles, etc.)

Packaging Standards

Put the delivery item in a suitable box or wrap it tightly in an evenly shaped form.
Your packaging materials need to be hard enough as you want a strong protector for your products to travel in. Please note that the box should not be old or damaged because it could result in damage to your products.
Fill empty spaces with packaging to keep your parcel in its place and prevent any shattering.
Seal the package with strong tape.
If your parcel is fragile, sharp, or contains sensitive items that should be handled with care, please do the following in addition to the above:
- Double-box your parcel. (Place the parcel in another container and then inside the box and secure it with foam, bubble wrap, or newspaper to prevent it from rattling).
- Pack and cover each of the items with foam, bubble wrap, or newspaper separately and then put them inside the box so that they don’t damage each other.
- Pay extra attention to the edges and sharp corners. It is better to cover them with tape to prevent damage.
- Mark the box with appropriate labels. (For example: write ‘contains glass’, ‘fragile’, etc.).

Parcels you can not send with Bearer

There is a list of items that you can not send using Bearer. By accepting our Bearer Customer Agreement, you represent and warrant that you will not use the Bearer Platform for sending the restricted items listed below:

Antiques or items that are hard to put a price on
Dangerous or hazardous goods, or goods that may become dangerous, including but not limited to: toxic gasses and chemicals, explosive goods, organic peroxides, infectious substances, corrosive substances, flammable materials, and any goods which may damage any person or property
Illegal items and drugs
Any items that are illegally produced or can be used for illegal purposes
Cigarettes, tobacco products
Live animals, any other living goods, parts of animals, and medical/scientific specimens
Firearms or weapons including dummy, non-firing or models/replicas
Alcoholic drinks and any products containing alcohol, such as hand sanitizers
Cars, electric vehicles, electric wheelchairs, fuel cell-based portable backup power supplies, lead-acid batteries, battery fluid or acid or water
Samsung Galaxy Note 7, old electronic devices (to be recycled)

Bearers (deliverers) will not check the package for the contained products. However, the Bearers have been advised that if they discover that they are carrying suspicious material such as, but not limited to, alcohol, tobacco and tobacco products, or items that are hazardous or illegal, they must call the police without notifying the sender/recipient.

Owner’s risk

These items are deemed to be at the owner's risk, but it’s totally up to you if you want to send them:

Perishables (e.g., fresh fruit and vegetables, meat, or frozen goods)
Flowers or plants
Cash or other negotiable instruments (e.g., tickets)
Irreplaceable items, legal documents or other such valuables
Fine art
Gems, jewellery (such as rings and necklaces) or other items containing jewels or precious metals

If you choose to send these types of things with Bearer, you do so at your own risk and we strongly advise you to arrange your own coverage for loss or damage.